Privacy policy
Principles of protection of personal and other processed data
On this page you will find an overview of the main principles of personal data protection and other processed data. Further information can be found in our General Terms and Conditions of NOI concept s.r.o., in the section regarding personal data protection.
The company NOI concept s.r.o., the operator of the welovedogs.sk e-shop (hereinafter referred to as "NC") aims to protect the privacy of its customers. We want our customers to be completely sure that we handle their personal data with due care and in accordance with our obligations , which result from valid legal regulations and we protect them to the maximum extent possible, which corresponds to the technical level of the available means.
This privacy policy ("Policy") sets out the rules that govern us when we collect and process the personal data of customers who purchase our products or use our services.
1. What personal data do we process?
Due to the nature of the services that NC provides to its customers, it obtains the following personal data from them:
- name and surname
- delivery address, or billing address
- name of business company, registered office, place of business, ID number, VAT number
- phone number and contact email
NC uses third-party payment gateways for some types of payments (eg online credit card payment). If the user uses a credit card payment, credit card numbers or other sensitive payment data are processed by a third-party payment gateway. NC does not store or have access to credit card numbers or other sensitive payment information.
Certain technical data about customers and website visitors, such as IP address, browser type, operating system type, approximate location, etc., may be automatically obtained and collected by NC.
The personal data of customers is collected for a period of 5 years, unless the customer requests their deletion earlier (see point 5 of this Policy: Your rights in terms of personal data protection).
2. Where is personal data collected?
Personal data of customers and website visitors are stored centrally on servers located in the territory of the Czech Republic. Thus, the data do not leave or are stored outside the European Union in any way.
3. How are personal data secured?
The company NOI concept s.r.o. (hereinafter referred to as "NC"), with registered office at Újezd 409/19, 118 00 Prague 1 - Malá Strana, ID: 25067869, is the administrator of the personal data that you, as the data subject, have provided to us.
NC, as the manager of your personal data, does not and never intended to sell your data to third parties.
NC undertakes to technically and organizationally ensure the protection of processed personal data in such a way that there can be no unauthorized or accidental access to data, their alteration, destruction or loss, unauthorized transfer, their other unauthorized processing, as well as other misuse, and that all the obligations of the personal data administrator resulting from legal regulations were ensured in personnel and organizationally continuously during data processing.
All personal data that the customer provides in connection with the use of NC goods and services is processed automatically by a secure electronic system. From the point of view of organizational security, NC protects data from unauthorized access by third parties, in particular through limited access to the database and personal data, to which only persons who are trained in the field of personal data protection and are bound by the obligation of confidentiality have access.
4. How do we use cookies?
"Cookies" are small text files that are stored in the browser or on the hard drive of the visitor's computer of the NC website (www.welovedogs.sk). If the website is visited again, "cookies" enable the identification of the visitor's device and adapt the page to his preferences. NC does not store any personal data in "cookies". Data stored in "cookies" are used exclusively for the purpose of functioning of NC services (www.welovedogs.sk). They improve your online experience by saving your preferences when you visit a particular site. This data is used only in aggregate and cookies do not contain personal identification information and cannot profile our system or collect information from your hard drive.
More information about cookies can be found at www.allaboutcookies.org.
In accordance with the relevant provisions of Act no. 127/2005 Coll. about electronic communications, the visitor has the right to decide whether to enable "cookies" on his device through the settings of his browser. A visitor who has not changed the settings of the installed software on his computer agrees to the storage of "cookies" on his device. Below the text are several links that can help you configure "cookies" in the most commonly used browsers:
The visitor can also prevent the storage of "cookies" files by opening the NC website (www.welovedogs.sk) in anonymous mode. Anonymous mode is supported by all modern Internet browsers, and in this mode no "cookies" files are stored in the browser.
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Vydavatel/ Název cookie |
Trvanlivost |
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AdWords |
90 dnov |
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Shopify |
90 dnov |
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DoubleClick Floodlight Counter |
persistent |
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persistent |
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Google Analytics (_ga, cid, utmv, utmz, utma, utmb, utmc) |
persistent 6 mesiacov persistent 6 mesiacov persistent persistent session |
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Sklik |
30 dnov max 540 dnov |
5. Your rights in terms of personal data protection
Everyone whose personal data we process has:
- right of access to personal data: the right to obtain from the NC a confirmation as to whether or not personal data concerning him are being processed and, if so, he has the right to obtain access to this personal data and to information on the purpose of processing, categories of personal data, to the recipient or categories of recipients to whom the personal data has been or will be made available, the period for which the personal data will be stored and the right to a copy of the processed personal data,
- right to correction: the right to have the administrator correct inaccurate personal data without undue delay and the right to supplement incomplete personal data,
- right to erasure: the right for the controller to delete personal data without undue delay, unless the personal data are no longer necessary for the purposes for which they were collected and processed, or if you revoke your consent to processing, or raise objections to processing and there are no prevailing legitimate reasons for processing, or personal data were processed unlawfully,
- the right to limit processing: the right for the administrator to limit the processing in the event that you deny the accuracy of the personal data, for the time necessary for the administrator to verify the accuracy of the personal data, or the processing is unlawful and you refuse to delete the personal data, or you have objected to the processing of personal data, unless it is verified whether the administrator's legitimate reasons outweigh your legitimate reasons,
- the right to data portability: the right to receive personal data in a structured, commonly used and machine-readable format and the right to transfer this data to another administrator,
- the right to raise an objection: the right to raise an objection to the processing of personal data due to the administrator's legitimate interest, the administrator does not process personal data unless he proves serious legitimate reasons for the processing that outweigh your interests or rights and freedoms, or for the determination, exercise or defense of legal claims,
To exercise your rights (request), contact us via:
e-mail: majda.devata@welovedogs.cz or in writing to the address: WE LOVE DOGS - HUNTER, Újezd 35, 118 00 Prague 1, Czech Republic
After the prescribed identification of the applicant, we will inform you about the completion of your application in accordance with the relevant legal requirements within the statutory deadline.
In the event that you wish to contact us with a suggestion or a complaint about how we have processed your personal data, please contact us via the above addresses, your suggestion will be forwarded to the responsible employee of NC, who will subsequently deal with it and will be with you cooperate in solving it. If you still believe that your personal data has not been handled appropriately according to legal requirements, you can contact the Office for Personal Data Protection.
6. Sending commercial announcements
NC collects and manages e-mail addresses of users obtained in connection with the sale of their products or services. E-mail addresses obtained in this way are, regardless of their nature, considered as an electronic contact address obtained in connection with the sale of a product or service in accordance with § 7 par. 3 of Act No. 480/2000 Coll. about some services of the information society and NC is entitled to use these for the purposes of disseminating business announcements regarding its own similar products or services.
NC is obliged to provide the user with the opportunity to refuse further sending of commercial notices to the e-mail address entered by him, in every commercial notice. Opting out of further notifications is completely free for customers, except for the costs of internet connection and data transfers.
7. General terms and conditions
The use of NC services is governed by the general terms and conditions, which can be found at https://www.welovedogs.sk/obchodni-podminky.
8. Final Provisions
NC reserves the right to modify these Principles and General Terms and Conditions without prior notice. The current version of the General Terms and Conditions and the Personal Data Protection Policy can always be found on the website www.welovedogs.sk.
Contact details of NC in matters related to these Policies: majda.devata@welovedogs.cz, WE LOVE DOGS - HUNTER, Újezd 35, 118 00 Prague 1, Czech Republic.
Relations not expressly regulated by these Principles are governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Regulation on personal data protection) and the legal order of the Czech Republic.
These Principles take effect on 24/05/2018.