Terms of service

General terms and conditions

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafter referred to as "terms and conditions") of the trading company

NOI Concept s.r.o.
Újezd 409/19, 118 00 Prague 1 - Malá Strana, CR
IČO: 25067869 / VAT number: CZ25067869
OR MS in Prague, section C, insert 46839
(hereinafter referred to as "seller")

govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and a natural or legal person (hereinafter referred to as the "buyer") via the seller's online store. The online store is operated by the seller at the internet address www.welovedogs.sk, through a web interface (hereinafter referred to as the "web interface of the store").

1.2. The business conditions further regulate the rights and obligations of the contracting parties when using the seller's website located at www.welovedogs.sk (hereinafter referred to as the "website") and other related legal relationships.

For the purposes of these terms and conditions, it applies that:
The buyer is the consumer.

A consumer is any person who concludes a contract with the seller or otherwise negotiates with the seller outside the scope of his business activity or outside the scope of the independent exercise of his profession.

An entrepreneur is a person who independently carries out a gainful activity on his own account and responsibility in a trade or similar manner with the intention of doing so continuously in order to achieve profit. For the purposes of consumer protection, any person who concludes contracts related to his own business, production or similar activity or in the independent performance of his profession, or a person who acts on behalf of or on behalf of an entrepreneur is considered an entrepreneur, among other things.

The terms and conditions of business shall in no case be applied to cases where a person who intends to purchase goods from the seller acts as part of his business activity (entrepreneur) when ordering goods.

1.3. Provisions deviating from the terms and conditions can be negotiated in writing in the purchase contract. Deviating arrangements in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The terms and conditions are an integral part of the purchase contract.

1.5. The wording of the terms and conditions can be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions. The seller always publishes the current wording of the terms and conditions on the website.

The terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the Slovak language. The purchase contract can be concluded in the Slovak language. If a translation of the text of the contract is required by the buyer, it applies that in the event of a dispute over the interpretation of terms, the interpretation of the contract in the Slovak language applies.

The concluded contract is archived by the seller for the purpose of its successful fulfillment and is not accessible to non-participating third parties. The buyer has the opportunity to check and possibly correct the order before sending it. Additional corrections of errors are solved by individual agreement between the buyer and the seller. These terms and conditions are displayed on the web pages of the online store www.welovedogs.sk and are thus enabled to be archived and reproduced by the buyer.

2. RESOLUTION OF DISPUTES WITH CONSUMERS

2.1. In relation to buyers, we are not bound by any codes of conduct in accordance with § 1826 par. 1 letter e) of the Civil Code.

2.2. We handle consumer complaints via the email address majda.devata@welovedogs.cz. We will send information about handling the complaint to the buyer's email address.

2.3. The Czech Trade Inspection, with registered office Štěpánska 796/44, 110 00 Prague 1, ID: 000 20 869, internet address: http://www.coi.cz, is responsible for the out-of-court settlement of consumer disputes arising from the Contract. The online dispute resolution platform located at the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer, from a purchase contract concluded by electronic means.

2.4. European Consumer Center Czech Republic, with registered office Štěpánska 796/44, 110 00 Prague 1, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation of the European Parliament and Council (EU) no. 524/2013 of May 21, 2013, on the resolution of consumer disputes online and on the amendment of Regulation (EC) no. 2006/2004 and directive 2009/22/EC (regulation on the resolution of consumer disputes online).

2.5. Any disputes that arise on the basis of the contract will be resolved substantively and locally by the competent court.

3. INFORMATION BEFORE CONCLUSION OF CONTRACT

The seller in accordance with § 1824 Act. no. 89/2012 Coll. announces that:

a) the cost of means of remote communication does not differ from the basic rate of the operator/provider of the buyer's Internet connection;

b) demands payment of the purchase price at the same time as confirmation of the binding order on the online store www.welovedogs.sk;

c) the prices of goods and services are listed on the website www.welovedogs.sk including VAT, including all fees established by law, but the costs of delivering goods or services vary according to the chosen method and transport provider and the method of payment, in the case of personal collection at the seller's premises the cost is EUR 0.00;

d) if the Buyer is a consumer, such consumer has the right to withdraw from the contract (unless otherwise stated below), within a period of fourteen days, which runs if it is
I. purchase contract, from the date of receipt of the goods,
II. a contract, the subject of which is several types of goods or the delivery of several parts, from the date of acceptance of the last delivery of goods, or
III. the contract, the subject of which is the regular repeated supply of goods, from the date of acceptance of the first supply of goods,
while this withdrawal must be sent to the address of the seller's registered office.

e) the consumer cannot withdraw from the contract:
I. on the supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the seller and which may occur during the withdrawal period,
II. on the delivery of goods that have been modified according to the wishes of the consumer or for his person,
III. about the delivery of perishable goods, as well as goods that were irreversibly mixed with other goods after delivery,
IV. on repair or maintenance carried out at a place designated by the consumer at his request; however, this does not apply in the case of subsequent repairs other than requested or delivery of spare parts other than requested,
V. on the delivery of goods in closed packaging, which the consumer has removed from the packaging and cannot be returned for hygienic reasons;

f) in the case of withdrawal from the contract, the consumer bears the costs associated with returning the goods, and if it is a contract concluded through a means of distance communication, the costs for returning the goods, if these goods cannot be returned by the usual postal route due to their nature;

g) contract, or the relevant tax document will be stored in the seller's electronic archive.

4. USER ACCOUNT

4.1. Based on the buyer's registration on the website, the buyer can access his user interface. The buyer can order goods from his user interface (hereinafter referred to as "user account"). If the web interface of the store allows it, the buyer can order goods without registration directly from the web interface of the store.

4.2. When registering on the website and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. The buyer is obliged to update the data in the user account in case of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.

4.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information needed to access his user account and acknowledges that the seller is not responsible for the buyer's breach of this obligation.

4.4. The buyer is not authorized to allow the use of the user account by third parties.

4.5. The seller can cancel the user account, especially if the buyer does not use his user account for more than 24 months, or if the buyer violates his obligations under the purchase contract (including the terms and conditions).

4.6. The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.

5. CONCLUSION OF THE PURCHASE CONTRACT

5.1. The store's web interface contains a list and price of goods offered by the seller for sale. The prices of the offered goods are listed including value added tax and all related fees. Shipping and incidental costs are not included in the price of the goods and are indicated when making a purchase in the Shopping Basket before sending the order. The offer for the sale of goods and the prices of these goods remain valid for as long as they are displayed in the web interface of the store. This provision does not limit the possibility of the seller to conclude a purchase contract under individually agreed conditions. All offers for the sale of goods placed in the web interface of the store are non-binding and the seller is not obliged to conclude a purchase contract regarding these goods.

5.2. The store's web interface also contains information on costs associated with packaging and delivery of goods. The information on the costs associated with packaging and delivery of the goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Slovak Republic.

5.3. To order goods, the buyer fills out the order form in the web interface of the store. The order form mainly contains information about:

ordered goods (the ordered goods are "put" by the buyer into the electronic shopping basket of the store's web interface),
method of payment of the purchase price of the goods, data on the required method of delivery of the ordered goods and
information about the costs associated with the delivery of the goods (hereinafter referred to as the "order").
5.4. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered in the order, also taking into account the possibility of the buyer to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking the "Order now" button. The data given in the order are considered correct by the seller. The contractual relationship between the seller and the buyer is established by the delivery of the order to the seller, who will confirm this receipt to the buyer by e-mail, to the buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the "buyer's e-mail address").

5.5. The seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, estimated transport costs) to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).

5.6. The buyer acknowledges that the seller is not obliged to enter into a purchase contract, especially with persons who have previously materially violated the purchase contract (including terms and conditions).

5.7. The buyer agrees to the use of means of communication at a distance when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) are paid by the buyer himself.

6. PRICE OF GOODS AND PAYMENT TERMS

6.1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to the seller in the following ways:

by cashless transfer to the seller's account no. 842918002 / 5500, maintained at Raiffeisenbank, a.s. (hereinafter referred to as "seller's account");
cashless by credit card.
6.2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods. These items are always listed when making a purchase in the Shopping Cart before sending the order. Unless explicitly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

6.3. In the case of non-cash payment by bank transfer, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol, which is the invoice or order number. In the case of non-cash payment by bank transfer, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.

6.4. Possible discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.

6.5. Before paying the purchase price, the seller can issue the buyer a tax document - an invoice, or an advance invoice. The seller is the payer of value added tax. Tax document - the invoice is issued by the seller to the buyer after payment of the price of the goods in full and delivered to the buyer in printed form together with the ordered goods.

7. WITHDRAWAL FROM THE PURCHASE AGREEMENT

7.1. The buyer acknowledges that according to the provisions of § 1837 letter d) Act no. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as the "Civil Code"), it is not possible, among other things, to withdraw from the purchase contract for the supply of goods modified according to the wishes of the buyer or for his person.

7.2. If it is not a case mentioned in Art. 7.1. or in another case, when it is not possible to withdraw from the purchase contract, the buyer has, in accordance with the provisions of § 1829 par. 1 letter a) of the Civil Code, the right to withdraw from the purchase contract, within fourteen (14) days of receiving the goods. The period according to the first sentence runs:
a) if it is not established further or by law from the date of acceptance of the goods,
b) if it is a purchase contract, the subject of which is the delivery of several types of goods or the delivery of several parts, from the date of acceptance of the last delivery of goods, or
c) if it is a purchase contract, the subject of which is the regular repeated supply of goods, from the date of acceptance of the first supply of goods.

7.3. In case of withdrawal from the contract according to Art. 7.2. terms and conditions, the purchase contract is canceled from the beginning. The goods must be returned to the seller without undue delay, but no later than fourteen (14) days after withdrawal from the contract at the buyer's expense. In the event that the buyer violates the obligation according to the previous sentence, the seller is entitled to demand from the buyer payment of the costs incurred in connection with the packaging and delivery of the goods. This provision does not affect the right to compensation for any resulting damage. The goods must be returned to the seller complete, with complete documentation, undamaged, clean and unworn and, if possible, in the original packaging.

7.4. Within five (5) working days from the return of the goods to the buyer according to Art. 7.3. terms and conditions, the seller is entitled to carry out an examination of the returned goods, especially for the purpose of determining whether the returned goods are not damaged, worn or partially consumed.

7.5. In case of withdrawal from the contract according to Art. 7.2. of the terms and conditions, the seller will refund the purchase price, including the costs of delivery of the goods, to the buyer without undue delay, no later than fourteen (14) days after withdrawal from the contract, and this without cash to the account specified by the buyer in the sample form for withdrawal from the contract. The seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.

7.6. The buyer acknowledges that if the goods returned by the buyer are damaged, worn or partially consumed, the seller has a claim against the buyer for compensation for the resulting damage. The seller is entitled to unilaterally offset the claim for payment of the incurred damage against the buyer's claim for the return of the purchase price. Likewise, a claim for demonstrably incurred costs and/or damage pursuant to Art. 7.3. of the terms and conditions, the seller is entitled to unilaterally set off against the buyer's claim for a refund of the purchase price.

7.7. The goods are not returned to the seller upon withdrawal from the contract. Goods sent in this way will not be accepted and will be returned. The goods can be returned by sending them to the address of the seller's business - We love dogs, Újezd 35, 118 00, Prague 1 - Malá Strana. Upon agreement with the seller, the buyer is entitled to return the goods in person at OC Central Bratislava, Metodova 6, 821 08, Ružinov.

8. TRANSPORT AND DELIVERY OF GOODS

8.1. The method of delivery of the goods is determined by the seller, unless otherwise stipulated in the purchase contract. The seller has 30 days to deliver the goods in the order. In the event that the method of transport is agreed on the basis of the buyer's request, the buyer bears the risk and possible additional costs associated with this method of transport.

The price of packaging and delivery of goods to the Slovak Republic via Packet and PPL Parcel Shops is 4.99 EUR. When choosing transport via PPL - Home delivery, the price of packaging and delivery of goods is 7.99 EUR. For purchases over 59 EUR, packaging and delivery are free. Shipments over 10 kg are transported via Packet and PPL for 7.99 EUR, and the cost of transport is also paid for purchases over 59 EUR. When picking up in person at the store in OC Central Bratislava, packaging and delivery of goods is free for any amount of the order price.

8.2. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If the buyer does not accept the goods upon delivery, the seller is entitled to withdraw from the purchase contract.

8.3. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.

8.4. When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in case of any defects, to notify the carrier immediately. In the event of a violation of the package indicating an unauthorized intrusion into the shipment, the buyer does not have to take over the shipment from the carrier. By signing the delivery note, the buyer confirms that the shipment of goods met all conditions and requirements and that any later claim regarding the violation of the package of the shipment cannot be taken into account.

8.5. Additional rights and obligations of the parties during the transportation of goods may be regulated by the carrier's delivery conditions.

9. LIABILITY FOR ERRORS, WARRANTY

9.1. The rights and obligations of the contracting parties regarding the seller's liability for defects, including the seller's warranty liability, are governed by the relevant generally binding regulations (especially the provisions of § 2099 et seq. of the Civil Code).

9.2. The seller is responsible to the buyer that the item has no defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the item,

a) the item has the properties agreed upon by the parties, and if there is no agreement, such properties that the seller or manufacturer described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,

b) the item is suitable for the purpose for which the seller indicates its use or for which the item of this type is usually used,

c) is the thing in the corresponding quantity, measure or weight and

d) the matter complies with the requirements of legal regulations.

The buyer is entitled to exercise the right from a defect that occurs in the consumer goods within twenty-four months of receipt, but this does not apply to:

a) items sold at a lower price due to a defect for which a lower price was negotiated,

b) wear and tear of the thing caused by its usual use,

c) in the case of a used item, for a defect corresponding to the degree of use or wear and tear the item had when taken over by the buyer, or

d) if it follows from the nature of the matter.

If a defect becomes apparent within the first twelve months from receipt, it is considered that the item was defective upon receipt. If the defect becomes apparent in the second year of purchase, the buyer must prove that the goods were already defective at the time of purchase.

The right from defective performance does not belong to the buyer, if the buyer knew before taking over the item that the item had a defect, or if the buyer caused the defect himself.

If the item has a defect for which the seller is liable, and if it is an item sold at a lower price or a used item, the buyer has the right to a reasonable discount instead of the right to exchange the item.

Material breach of contract

If faulty performance is a material breach of contract, the Buyer has the right

a) to eliminate the defect by delivering a new thing without a defect or by delivering a missing thing, unless this is unreasonable due to the nature of the defect, but if the defect concerns only a part of the thing, the buyer can only demand the replacement of the part; if this is not possible, he can withdraw from the contract. However, if this is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the buyer has the right to remove the defect free of charge;

b) to eliminate the defect by repairing the item,

c) for a reasonable discount from the purchase price, or

d) withdraw from the contract.

The buyer shall notify the seller of the right he has chosen upon notification of the defect, or without undue delay after notification of the defect. The choice made cannot be changed by the buyer without the consent of the seller; this does not apply if the buyer requested the repair of a defect that turns out to be irreparable. If the seller does not remove the defects within a reasonable period of time or if he informs the buyer that he will not remove the defects, the buyer may demand an appropriate discount from the purchase price instead of removing the defect, or may withdraw from the contract. If the buyer does not choose his right in time, he has the same rights as in the case of a minor breach of contract - see below.

The buyer has the right to a reasonable discount even if the seller cannot deliver a new item without defects, exchange a part of it or repair the item, as well as in the event that the seller does not seek redress in a reasonable time or that seeking redress would cause significant difficulties for the consumer

Minor breach of contract

If the defective performance is an insignificant breach of the contract, the buyer has the right to remove the defect or to a reasonable discount from the purchase price.

As long as the buyer does not exercise the right to a discount on the purchase price or withdraw from the contract, the seller can supply what is missing or remove the legal defect. Other defects can be removed by the seller at his option by repairing the item or delivering a new item.

If the seller does not remove the item's defect in time or refuses to remove the item's defect, the buyer may request a discount from the purchase price or withdraw from the contract. The buyer cannot change the choice made without the consent of the seller.
The buyer has the right to deliver a new item or replace a part even in the case of a removable defect, unless he cannot properly use the item due to the repeated occurrence of the defect after repair or due to a larger number of defects. In such a case, the buyer also has the right to withdraw from the contract.

Upon delivery of a new item, the buyer returns the originally delivered item to the seller at his expense.

If the buyer did not report the defect without unnecessary delay after he could have discovered it during a timely inspection and with sufficient care, the court will not grant him the right from defective performance. If it is a hidden defect, the same applies if the defect was not reported without undue delay after the buyer could have discovered it with sufficient care, but no later than two years after handing over the item.

10. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

10.1. The buyer acquires ownership of the goods at the moment of their acceptance upon delivery in accordance with Article 8 of the terms and conditions. At this point, the risk of accidental destruction and accidental deterioration, including benefits, also passes to the buyer.

10.2. The buyer acknowledges that the software and other components forming the web interface of the store (including photos of the offered goods) are protected by copyright. The buyer undertakes not to perform any activity that could allow him or third parties to interfere or use the software or other components making up the web interface of the store.

10.3. When using the web interface of the store, the buyer is not authorized to use mechanisms, software or other procedures that could have a negative impact on the operation of the web interface of the store. The web interface of the store can only be used to the extent that it does not affect the rights of other customers of the seller and that is in accordance with its purpose.

10.4. In relation to the buyer, the seller is not bound by any codes of conduct within the meaning of § 1826 par. 1 letter a) of the Civil Code.

10.5. The buyer acknowledges that the seller is not responsible for errors arising as a result of interventions by third parties in the website or as a result of using the website contrary to its purpose.

10.6. The individual technical steps leading to the conclusion of the contract are clearly described in these Terms and Conditions.

11. PROTECTION OF PERSONAL DATA AND SENDING COMMERCIAL NOTICES

11.1. The protection of personal data of the buyer, who is a natural person, is provided by Act no. 101/2000 Coll. on personal data protection as amended.

11.2. The buyer agrees to the processing of his personal data: first and last name, residential address, e-mail address, telephone number and possibly other data that he fills in during the registration of the user account or the specification of the delivery address (hereinafter, all together only as "personal data").

11.3. The buyer agrees to the processing of personal data by the seller for the purpose of realizing the rights and obligations from the purchase contract and for the purpose of sending information and commercial notices to the seller.

11.4. The buyer acknowledges that he is obliged to enter his personal data correctly and truthfully (when registering, in his user account, when ordering from the web interface of the store) and that he is obliged to inform the seller without undue delay about a change in his personal data.

11.5. The seller can entrust the processing of the buyer's personal data to a third party as a processor. In addition to the persons transporting the goods, personal data will be transferred by the seller to third parties only in accordance with the wording of Act no. 101/2000 Coll., on the protection of personal data, as amended.

11.6. Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.

11.7. The buyer confirms that the provided personal data is accurate and that he has been informed that this is a voluntary provision of personal data. The buyer declares that he has been informed that he can withdraw his consent to the processing of personal data in relation to the seller by a written notification delivered to the seller's address.

11.8. In the event that the buyer believes that the seller or processor (Article 11.5) is processing his personal data, which is contrary to the protection of the buyer's private and personal life or contrary to the law, especially if the personal data is inaccurate with regard to the purpose of their processing may:

ask the seller or processor for an explanation,
demand that the seller or the processor remove the condition thus created. In particular, it may involve blocking, correction, addition or disposal of personal data. If the buyer's request according to the previous sentence is recognized as justified, the seller or the processor will immediately remove the defective condition. If the seller or processor does not comply with the request, the buyer has the right to contact the Office for Personal Data Protection directly. This provision does not affect the buyer's right to contact the Office for Personal Data Protection directly.
11.9. If the buyer requests information about the processing of his personal data, the seller is obliged to provide him with this information. The seller has the right to request an adequate payment not exceeding the costs necessary for providing the information for the provision of information according to the previous sentence.

11.10. The buyer agrees to send information related to the seller's goods, services or company to the buyer's e-mail address and further agrees to the seller sending business notifications to the buyer's e-mail address. The seller undertakes to clearly and clearly indicate that this is a commercial notice, including the indication of an electronic address to which the buyer can directly and effectively send information that he does not wish to continue to receive commercial information from the seller.

12. DELIVERY

12.1. Unless otherwise agreed, all correspondence related to the purchase contract must be delivered to the other party in writing, by electronic mail, in person or by registered mail through the postal service operator (at the sender's choice). It is delivered to the buyer at the e-mail address specified in his user account.

12.2. The message is delivered:

in the case of delivery by electronic mail, at the moment of its reception on the incoming mail server; the integrity of messages sent by electronic mail can be ensured by a certificate,
in the case of delivery in person or through the operator of postal services by taking over the parcel to the addressee,
in the case of delivery in person or through the operator of postal services, also by refusing to accept the parcel, if the addressee (or the person authorized to accept the parcel on his behalf) refuses to accept the parcel,
in the case of delivery through a postal service operator, after the expiry of a period of ten (10) days from the date of depositing the parcel and giving the addressee a call to collect the deposited parcel, if the parcel is deposited with the postal service operator, even if the addressee did not learn about the deposit.
13. FINAL PROVISIONS

13.1. If the relationship related to the use of the website or the legal relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights resulting from generally binding legal regulations.

13.2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Changes and additions to the purchase contract or business terms and conditions require written form. Any buyer's complaint will be dealt with by the seller without unnecessary delay in an effort to settle out of court. The buyer is also entitled to address his complaint to the relevant supervisory authority or state supervision.

13.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible. The purchase contract can only be concluded in the Slovak language.

Contact details of the seller:
address for delivery:
Noi Concept s.r.o., Újezd 409/19, 118 00 Prague 1 - Malá Strana, CR

In Prague on March 9, 2023

NOI Concept s.r.o.