Refund policy
If you have received an incorrect, damaged or otherwise unsatisfactory product, please contact our customer service by e-mail - majda.devata@welovedogs.cz.
For the solution you will need:
Undamaged and unworn goods can be returned within 14 days of receiving the order.
The goods must be sent back to the central warehouse at our own expense to the address - We love dogs Hunter, Újezd 35, Prague 1 - Malá Strana, 118 00.
Once our warehouse receives the goods back, your order will be refunded.
In case of any questions or ambiguities, please contact us at any time by email - majda.devata@welovedogs.cz.
Thank you for your understanding and patience,
team We love dogs.
For the solution you will need:
- Order Number
- The number and name of the claimed products
- A photo of the damaged or wrongly delivered goods
Undamaged and unworn goods can be returned within 14 days of receiving the order.
The goods must be sent back to the central warehouse at our own expense to the address - We love dogs Hunter, Újezd 35, Prague 1 - Malá Strana, 118 00.
Once our warehouse receives the goods back, your order will be refunded.
In case of any questions or ambiguities, please contact us at any time by email - majda.devata@welovedogs.cz.
Thank you for your understanding and patience,
team We love dogs.